Answer it once. Never answer it again.
q eliminates the repetitive questions that eat your staff's week — and protects their time for the meaningful work only a person can do. Grounded in what you've written, honest when it isn't sure, quick to hand off when it should.
In aeratus, q's soul lives in Tess — the guide who helps you find your way through.
Tessera lat. means two things at once: a mosaic tile — the small piece that builds a larger picture — and the password Roman guards used to let their own through the gate. Both fit it exactly: it's the password that gets you through, and the piece that helps assemble the bigger picture.
q.aeratus augments, never replaces — it handles repetitive questions so a person can keep the ones that require judgment and enhance meaningful work.
We eliminate the repetitive tasks — so the meaningful work is protected.
Curate once, answer forever.
Write the answers your staff already give — policies, deadlines, regulations — once, in a curated place.
Bilingual from day one. Same curation, two languages, no separate sites to maintain.
Strong matches answer directly. Borderline ones confirm. Weak ones escalate — honestly, not a guess.
Last-reviewed dates surface what needs attention. Expired content auto-hides from the public.
One knowledge base, every question answered.
Strong, borderline, and weak matches are handled differently — never one-size-fits-all.
Every answer links to the policy, report, or schedule it's based on.
Prospective student, alumni, external — q understands who's asking and surfaces the right questions.
Answers staff need but the public shouldn't see — they inform the bot without ever appearing publicly.
Every answer has a last-reviewed date. Anything past due shows up; anything expired auto-hides.
Hosted where you choose. q looks like part of your site, not a third-party widget.
q runs in production — for one faculty.
q answers questions every day for the Faculty of Economics and Management at Vytautas Magnus University. It is not open for general signup yet, and there is nothing to buy: we would rather get it right for one organisation than sell it to ten.
If your organisation drowns in the same questions every week and you'd like to be early, write to us and we'll talk.
“aeratus was built for the Faculty of Economics and Management at Vytautas Magnus University. Staff were spending hours each week answering the same questions — about programmes, admissions, schedules, regulations — they'd already answered a hundred times. We built q to hold that hard-earned knowledge in one curated place, let the bot handle the repeats, and free staff for the work that actually needs them.”